RETURNS

ALL SALES FINAL

Every garment within the house is produced after the order is placed. There is no inventory held against return. For this reason, the house does not accept returns or exchanges for any reason — including size, color, fit, or change of intent.

Please consult the Size Guide and select with care before acquiring.

DEFECTS & ERRORS

The house stands behind the construction of every piece. If a garment arrives with a production defect, an error in customization, or visible damage from transit, the house will issue a free replacement of the original item.

Claims must be submitted in writing within thirty (30) days of delivery. After this window, claims cannot be honored.

SUBMITTING A CLAIM

To submit a claim, send the following to Contact@ordovelatus.com:

• Order number
• Clear photographs of the defect or damage
• A photograph of the shipping label and packaging
• A brief description of the issue

Each claim is reviewed individually. If approved, a replacement is produced and shipped at no cost to the wearer. The original garment does not need to be returned.

WHAT IS NOT COVERED

Sizing errors, color expectations, fit preferences, normal wear, washing damage, alterations performed after delivery, and damage caused by misuse fall outside the claim policy. Garments are made to specification — the wearer accepts the listed measurements at the point of acquisition.

REFUSED OR UNDELIVERABLE SHIPMENTS

Shipments refused by the recipient, returned to sender, or rendered undeliverable due to an incorrect address provided at checkout are not eligible for refund or reshipment. The wearer is responsible for verifying address details before submitting the order.